[Conference] Anne S. Tsui: Industrial Relations & Building A Harmonious Corporation

On Nov. 6th, 2010, Prof. Anne S. Tsui (Xu Shuying) gave an excellent lecture about her recent research in the seminar held by School of Business, Nanjing University. The seminar is mainly aimed at helping modern corporations improve themselves through innovation. Here’s a brief introduction to Prof. Anne S. Tsui,

Anne S. Tsui (anne.tsui@asu.edu) is Motorola Professor of International Management at the W.P. Carey School of Business, Arizona State University, and Distinguished Visiting or Honorary Professor at the Peking University, Xi’an Jiao Tong University, Fudan University and Nanjing University, all in China. From website of Arizona State University

The main content of her speech


The relationship between the corporations and the employees,  Industrial Relations It’s the trade between company and workers. The company expects its employees to produce as much value as they can. In return, the workers would receive rewards for their efforts. The relationship can be very complicated because encouragement and contribution are not always equaled. Some companies offer high encouragement but get low return, while others the other way round. Which relationship should the corporation keep in order to benefit most becomes the key point of her research.

2.Four Models Of Industrial Relations

Four Models Of Industrial Relations

  • Market Transaction: balance at a low level, medium and small-sized enterprises
  • Over Investment: government organizations, state-owned enterprises
  • Less Investment: newly-rising enterprises (the employees place high hopes of the company), or corporations with some special reasons
  • Cross Investment: e.g. Google, IBM, etc.


Table 1: Investigation on the types of companies

Table 1: Investigation on the types of companies

Chart 1

Chart 1


(1)    Model D, Cross Investment Model is the best one for corporations. It means much better performance, highly harmonious and combined efforts in the team. (2)    The assumed condition of Model D:

  • Employees have demands for themselves as well as for their work
  • Most of the people perform reciprocity
  • It’s possible for individuals to abandon their personal interests in the short term
  • The organization has “social memory” (behaviors would be remembered by society)
  • Everyone in needs community or has community attachment
  • People are responsible for the community

(3)    The necessary condition of Model D:

  • Describe the requirement to the employees clearly (e.g. norm of behavior, expected results)
  • Employees possess the necessary skills to complete the tasks of their roles
  • The performance appraisal and incentive system have positive influence to employees

5.Harmonious Corporation

Features: justice, public, cooperation exists with competition, keeping a good balance between personal interests and interests of others The goal of the enterprises is to improve themselves from Model D to harmonious corporations.

6.Questions To Be Solved In The Future

  • Which kind of companies needs Model D most?
  • Why some companies which are not very rich adopt Model D but the rich ones not?

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